Frequently Asked Questions
If I have pest problems between my regular services in or around my home, will you return for free and take care of them?
Always. For our regular customers, we include unlimited free reservice in between treatments for any included pest. For a one-off treatment, Aspen typically provides a minimum of a 30-day guarantee.
Are your products kid & pet friendly?
Yes, all of our products are kid and pet-friendly. We normally use products that are biologically derived from the chrysanthemum flower. The vast majority of the products we use are approved by the US EPA (Environmental Protection Agency) to be used in hospitals, schools, daycare centers, and veterinary clinics.
Are your products safe for the environment?
Our technicians use our products strictly according to the product label, making them safe for the environment. All of our products are safe for animals, amphibians, and the ecosystem at large.
Do your products have an odor?
Do I need to leave my home when you treat?
Will your products damage surfaces in or around my home?
Will your products kill my plants?
Are your products effective in the rain?
Yes. Our outdoor sprays are generally non-water soluble, which makes them highly resistant to rain. We also use a potent granule, which is activated by the rain.
How do I know the technician came by on a regular service?
Aspen will call and notify you a couple of days before your scheduled service. When the technician arrives, he or she will knock on the door, and a detailed service report will be left at the door when he or she finishes the service.
Do I have to be home for my regular service?
No, but please remember to leave a gate unlocked so that we can render a complete service.
I’m a regular customer. Is the inside included in my service?
Yes, Aspen includes the inside of the home at no extra charge for regular customers.
Is your company and its technicians licensed and insured?
We are fully licensed and insured. Our customers can find proof of our license and insurance on the Washington and Oregon Department of Agriculture websites.